Yes. Installments are available through PayPal and Klarna, depending on your region and credit. Terms such as eligibility, number of installments, and limits may vary.

Your payment may be declined for several reasons. It’s possible that your bank suspects unauthorized use, or your credit card hasn’t been enabled for international or online transactions. Incorrect billing details or exceeding your card’s daily limit may also cause the payment to fail.

Important: If your payment fails, please do not repeatedly attempt the payment. Instead, contact our customer service team at support@pureunicorns.com right away. We’ll help you verify the reason for the failure and guide you through the next steps.

We ship e-bikes from local warehouses, with 1–2 business days processing and 3–7 business days delivery.Accessories are shipped from China, with delivery in 7–20 business days depending on package weight.Tracking is provided for all orders.

In general, our shipping service mainly covers EU countries. If you wish to ship to a non-EU region, we recommend reaching out to our customer service team in advance.

For bulk orders or specific destination requests, we will evaluate the logistics feasibility based on your needs and provide a personalized shipping solution.

If you notice an error in your shipping address, please email us immediately at support@pureunicorns.com. We will check if your order has been dispatched. If not, we can update the address.

Once the order is shipped, we cannot modify the address. You must contact the carrier directly for changes. If unsuccessful, the customer bears full responsibility for any losses.

Please double-check your address before placing your order.

If an item/order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email the order number, tracking number and serial number of your order, and send us the photos or videos of where the product was damaged. We will promptly verify your request and furnish you with both a return address and confirmation of acceptance for the return. You bear return shipping costs and risk of return.

Click here and learn more: Return Policy

Every product includes assembly instructions with the packaging. For additional assistance, please email support@pureunicorns.com check our YouTube channel for installation videos specific to your model.

Yes, you can buy an extra battery from our official website or contact customer support.

If you need spare parts, please feel free to contact our customer service or visit our official website.

Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the PURE UNICORN team. Discount code must be entered at the time of checkout in order to be applied.

If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point.

If the order is cancelled / returned after the order is picked up by the freight company, a charge for shipping will be incurred by the customer for the freight company to pick the order up and return it.

In this case, please kindly note that any additional cost caused by the cancellation will be borne by you, such as the cost for intercepting the transit and the return shipping fee.

Any returns that fall under buyer's remorse, no longer needed, etc. will have a 8% restocking fee.

Also, we only accept cancellation request from email.

Yes, we can provide an invoice upon request. Please contact our customer service at support@pureunicorns.com and share your order number or tracking number to receive your invoice.

We always strive to offer competitive pricing while ensuring that you receive products that meet European safety standards, with reliable quality and full after-sales support.

To ensure a fair experience for all our customers, prices on our official website are transparent and non-negotiable.

That said, we regularly launch limited-time offers and special promotions. Feel free to subscribe to our newsletter or follow us on social media to be the first to know about upcoming deals!

We cannot guarantee the authenticity, quality standards, or after-sales support of products sold through unofficial channels. When you purchase from our official website, you are ensured genuine products, professional technical support, and official after-sales service.

There is no such thing as the lowest price in the market—only lower prices. For high-value products, what truly matters is quality, safety, and a reliable user experience. What we offer is more than just a product — it's the peace of mind that comes with full, trustworthy support.