Shipping Policy

Delivery Costs

The cost of delivery for your order is clearly stated during the checkout process on your order confirmation page. Please review it carefully before finalizing your purchase.

Order Dispatch Times

  • Weekday Orders: Orders placed before 5 pm (GMT+8) from Monday to Friday may, in some cases, be dispatched on the following working day. We strive to process and dispatch all orders promptly; however, unforeseen circumstances may occasionally prevent us from meeting this timeline.
  • Weekend Orders: Orders placed on Saturdays or Sundays will be dispatched as soon as possible on the next available working day. This means that the dispatch will occur at the start of the working day when the courier services resume operations.

Delivery Times

  • Electric Bicycles: These products are shipped from the warehouse that is closest to your order address. Typically, you can expect delivery within 3 to 7 working days. Please note that delivery times may be subject to factors such as distance from the warehouse, local shipping conditions, and any unforeseen delays.
  • Accessories: Most accessories are shipped from China. The estimated delivery time for accessories is between 7 and 20 working days. This duration accounts for international shipping, customs clearance, and local delivery processes.

Delivery Hours

Our standard delivery hours are between 9:00 am and 6:00 pm, Monday to Friday. We aim to ensure that your order is delivered during this time frame for your convenience. However, please be aware that delivery times may vary depending on the courier's schedule and local circumstances.

Absence During Delivery

If you are not available to receive your order in person, you have the option to request that our courier leaves the package in a safe place or with a neighbour. Please note that once the order has been left at the specified delivery address, we cannot accept any responsibility for any subsequent damage or theft that may occur. It is your responsibility to ensure that the chosen location is secure.

Failed Delivery Attempts

  • First Reattempt: If the courier is unable to deliver your order on the first attempt, they will make a second delivery attempt free of charge. The courier will typically notify you of the reattempt schedule.
  • Subsequent Reattempts: After the second delivery attempt, any further delivery attempts will be charged at the courier's standard rate. The courier will inform you of these charges when arranging any subsequent deliveries.
  • Return to Sender: In the event that two delivery attempts are unsuccessful, the goods will be returned to the sender. In such cases, you will be responsible for covering the round-trip shipping costs associated with the delivery of the goods.
By placing an order with us, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team: service@pureunicorns.com for assistance.