Contact Us

We’re Here to Help You Ride Free

At PURE UNICORN, every rider matters. Whether you have questions about our e-bikes, need assistance with an order, or simply want to share your riding experience — we’re always happy to hear from you.

Send us an email

Have questions about shipping, returns, or technical specifications? Our friendly team is here to assist you.

Live Help


Need a hand? Our team is here to support your ride.

If you need quick assistance, feel free to start a live chat with one of our friendly support specialists.

If we’re away, just drop us an email — we’ll get back to you within 48 hours.

Opening Hours (GMT+8)

Monday – Friday: 9:00 AM – 6:00 PM

We’re here during the week to support your ride — don’t hesitate to reach out!